Refund policy

Thank you for choosing CartcraftDiscoveries. This Refund & Return Policy outlines the conditions and process for requesting a return and receiving a refund when the return qualifies under this policy.

30-Day Return Period

We provide a 30-day return period for eligible purchases.

Customers may submit a return request within 30 calendar days from the date the order is delivered.

Requests received after the 30-day period may not qualify for a return unless a different requirement applies under applicable law.

Return Eligibility

Customers who wish to return an item should contact our customer support team within the applicable 30-day return period.

Returned products should remain in their original condition and must not have signs of misuse or intentional damage.

Once the returned item is received, its condition may be reviewed to determine whether it qualifies for a refund.

How to Submit a Return Request

Before returning any product, please contact our customer support team at:

Email: support@CartcraftDiscoveries.Shop

Please provide the following information with your request:

Order number
Name used when placing the order
Email address provided at checkout
Reason for the return
Photos of the item, when relevant

After reviewing your request, our support team will provide the appropriate instructions for completing the return.

Return Shipping

Instructions regarding return shipping will be provided after your return request has been reviewed.

Please do not send returned merchandise to the business address shown on this page unless our customer support team specifically instructs you to do so.

Refund Process

After we receive and inspect the returned item, we will notify you of the outcome of your refund request.

When a refund is approved, the refund will be issued to the original payment method used for the purchase within approximately 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or is different from the product you ordered, please contact our customer support team as soon as possible after delivery.

Please include your order number and clear photographs showing the condition or issue with the item. This information will help us review your request and determine the appropriate next steps.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can only be accommodated when the order has not yet been processed or dispatched.

After an order has been dispatched, cancellation may no longer be available. In that situation, you may request a return after delivery in accordance with the terms of this policy.

Contact Information

Trading Name: CartcraftDiscoveries
Legal Entity: CartcraftDiscoveries LLC
Registration Number: LC014756429

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Email: support@CartcraftDiscoveries.Shop

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Updates

CartcraftDiscoveries may revise or update this Refund & Return Policy when necessary. Any updated version of the policy will be published on this page so that customers can review the current terms.